Internet providers in Santa Ana, CA

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Sekip S | 09-18-2023

To all those who have terminated their service with Spectrum, After being a loyal Spectrum customer for several years, I made the decision to switch my internet and phone services. When I reached out to cancel my contract, Spectrum made an attempt to retain me as a customer by offering reduced costs. However, when I declined their offer, I found myself placed on prolonged holds, speaking with multiple representatives, and enduring transfers between various individuals. Following their instructions, I dutifully returned their equipment via UPS and was fortunate enough to retain the receipt as proof. To my dismay, today, I received a communication from a law firm asserting that I owed money to Spectrum and claiming that I had not returned the equipment. It's important to highlight that Spectrum had never contacted me or sent any invoices before this. I strongly suspect that this may be a questionable tactic employed by Spectrum to take advantage of former customers, tarnishing their reputation and unfairly profiting from ex-customers.

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Ozzy A | 04-11-2022

Verified User

Today customer service representative provided me with excellent service. The self-help installation guide made it quick and easy in activating services. I will definitely recommend Spectrum to friends and family. Thank you Spectrum and Staff.

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Miguel M | 06-02-2015

My internet sucks from the price to the quality. The internet is connected to the phone line. There are phone calls that appear to be on the internet bill. Atat gives us a cheap price, but mysteriously additional charges appear. For one my wife and I don't call internationally and it happens to be international calls. There was a time when my youngest child turned off everything including the internet, computer, light, etc. From that moment and on the internet didn't work. My daughter called the company they told to follow some process and asked her about the lights. She followed through, but the internet go back it was still flickering red lights. The advice us to order or buy a new module. We bought about three different types and none was the "proper one." At this point, they're in summer and I'm planning to cut the internet. Then when they go back to school I get the internet with another company.

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